Store Policies
Bordertown Supply Co – Terms of Service and Purchasing Policies
1. Customer-Supplied Artwork and Licensing Liability
Whenever you submit images, logos, graphics, or concepts for a custom order, you guarantee that you have the legal right to use them. Bordertown Supply Co does not police or verify trademark or copyright ownership for customer-submitted designs. If a third party brings a legal claim against Bordertown Supply Co regarding the unauthorized use of your provided artwork, you agree to take full responsibility and cover all associated legal costs, damages, and claims (indemnification). We hold zero liability for copyright infringement resulting from customer requests.
2. Tooling Retention and Artwork Ownership
To maintain strict quality control over your custom products and future runs, Bordertown Supply Co retains ownership of all physical production molds (die molds) and original artwork files.
-
Molds: We will keep your custom molds on file for twenty-four (24) months following your most recent production run. If a reorder is placed after this 2-year window, a new setup/mold fee will apply to recreate the tooling. Molds may only be used for orders authorized by you or your designated representative.
-
Artwork: Any design work created or polished by Bordertown Supply Co remains our intellectual property. It cannot be taken to other manufacturers or used commercially without our consent. If you wish to purchase the exclusive rights to the artwork, you may do so by paying an artwork release fee of up to $300.
-
Website Content: The Bordertown Supply Co logo, website design, and branded assets are protected by copyright and may not be reproduced without written permission.
3. Billing, Cancellations, and Refund Policy
Because custom manufacturing is tailored specifically to your needs, 100% of the invoice must be paid upfront before any production begins.
-
Custom Cancellations: If you cancel your order after production has started but before the physical molds are cast, we will refund 75% of your total invoice. Once the molding process is complete, the order is strictly non-refundable.
-
Design Changes: Alterations requested after you have given final approval may result in additional charges, or may be denied entirely if production is already underway.
-
Retail Items: All non-custom, standard merchandise sold by Bordertown Supply Co is considered final sale and non-refundable.
4. Proof Approvals, Errors, and Marketing Use
Production will only be scheduled after we receive your final, written approval on the digital proof (verifying layout, spelling, colors, and dimensions).
-
Errors: If a finished product contains a defect or error that differs from your approved proof, and the fault lies with Bordertown Supply Co, we will remake the affected items at no cost to you.
-
Marketing & Overruns: We reserve the right to use physical samples of your custom order for our portfolio, photography, and marketing materials. Additionally, we may sell or distribute any production overruns, misprints, or factory seconds through our own channels.